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The Files are IN the Computer [VIDEO]

Friday, 10 October 2014

John Reilly

Technology

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When it comes to IT support, communication is key. The parties giving and receiving support must absolutely be on the same page. If not, then a PC disaster is imminent. Sometimes, IT support miscommunications can be so bad that they're funny, as seen in the 2001 movie "Zoolander." Thankfully, nobody is really this detached when it comes to computers, right?

In the movie, Ben Stiller and Owen Wilson play two clueless male models that know everything about fashion and nothing about computers. To be fair, this is often the case for most people that aren't computer experts. They spend so much time becoming experts in their field that they don't devote a lot time to learning IT systems and following the latest technology trends. This why we at Infradapt know so much about computers, because technology is our thing. It's likely that there are many non-technology things that you are an expert in and could provide us with technical support about.

Okay, back to our film. The story revolves around two rival models that must join forces to expose an assassination plot by the evil Mugatu (played by Will Ferrell). In order to obtain the evidence needed to bring the bad guys to justice, one of the models must (gasp) use a computer. Even the most basic computing concepts seem to elude Owen Wilson's character (a man called Hansel). Remember, "The files are IN the computer."

At Infradapt, we've had some doozies for IT support calls, but nothing quite along the lines of explaining to someone like Hansel that computer files aren't stored in physical manilla envelopes. That's a whole new level of stupid right there.

In this scene, Matilda represents IT support. You can hear the frustration in her voice from having to deal with such a clueless user. This illustrates the shortcomings of IT support over the telephone. The only thing that the two parties have to go by is each other's voice as the issues are described over the phone. In instances like this, it's easy for a miscommunication to occur.

The negative ramifications of this communication error were seen a few scenes later during the movie's climax when our heroes confronted Mugatu with the evidence they've uncovered in the PC. Remember, the files are IN the computer.

Scenarios like this are exactly why Infradapt offers remote IT support. With remote support, the IT support technician remotes into and controls the computer having issues. This eliminates the need for both parties to verbally describe the nature of the problem to each other, which can cause a miscommunication--like, the files being IN the computer.

To take advantage of remote IT support from Infradapt, call us today at 800.394.2301. You can consider us your "Center for Businesses that Can't Computer Good and that Wanna Learn to Do Other Technology Stuff Good Too."

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Data IT Support Remote Monitoring

About the author

John Reilly

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John Reilly is Managing Partner at Infradapt, LLC. Prior to joining Infradapt, he was the President of Vital IT Solutions, Inc., where among other roles, he developed a methodology and approach for performing risk and compliance assessments.

Prior to Infradapt, Mr. Reilly founded Vital IT Solutions, Inc., Mr. Reilly worked with Expanets, Inc., as a Senior Converged Account Executive, specializing in VoIP and Security, and a Subject Matter Expert (SME) on HIPAA. His Expanets’ achievements included national Sales awards including Millionaire’s Club and pioneering VoIP deployments for regional clients.

Mr. Reilly also has direct work experience in the banking industry, where he worked in Sales and Management, and in manufacturing, where he worked as an Accountant. John earned his BS in Accounting at Gwynedd-Mercy College, while also studying Negotiation, Decision Making, and Creative Problem Solving. He holds a SANS GIAC security certification and is a member of the Philadelphia Chapter of InfraGard.

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SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT `template` FROM `p3sae_template_styles` WHERE `home`='1' AND `client_id`='0'
SELECT r.* FROM p3sae_rereplacer AS r WHERE r.published = 1 AND (r.area = 'component') ORDER BY r.ordering, r.id
SELECT r.* FROM p3sae_rereplacer AS r WHERE r.published = 1 AND (r.area = 'body') ORDER BY r.ordering, r.id
SELECT r.* FROM p3sae_rereplacer AS r WHERE r.published = 1 AND (r.area = 'everywhere') ORDER BY r.ordering, r.id
UPDATE `p3sae_session` SET `data` = 'joomla|s:1392:\"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\";' , `time` = '1713412378' WHERE `session_id` = '37a27c8b9a01eafb18eeaa412c9f061e'

65 Query Types Logged, Sorted by Occurrences.

SELECT Tables:

48 × SELECT `template` FROM `p3sae_template_styles`
19 × SELECT id FROM p3sae_assets
11 × SELECT * FROM p3sae_easyblog_post
10 × SELECT * FROM p3sae_easyblog_revisions
10 × SELECT * FROM `p3sae_easyblog_meta`
4 × SELECT r.* FROM p3sae_rereplacer AS r
4 × SELECT extension_id AS id, element AS "option", params, enabled FROM p3sae_extensions
3 × SELECT * FROM p3sae_easyblog_tag
2 × SELECT a.`id`, a.`title` FROM `p3sae_easyblog_post` AS `a`
2 × SELECT `id` FROM `p3sae_easyblog_post`
2 × SELECT * FROM `p3sae_easyblog_acl_group`
1 × SELECT * FROM p3sae_easyblog_meta
1 × SELECT COUNT(1) FROM `p3sae_easyblog_featured`
1 × SELECT a.*, (count(b.id) - 1) AS `depth` FROM `p3sae_easyblog_comment` AS a INNER JOIN `p3sae_easyblog_comment` AS b LEFT JOIN `p3sae_users` AS c ON a.`created_by` = c.`id`
1 × select * from `p3sae_easyblog_meta`
1 × select `a`.`id` as `cat_fg_id`, `a`.`category_id` as `cat_fg_category_id`, `a`.`group_id` as `cat_fg_group_id`, `fg`.`id` as `fg_id`, `fg`.`title` as `fg_title`, `fg`.`description` as `fg_description`, `fg`.`created` as `fg_created`, `fg`.`state` as `fg_state`, `fg`.`read` as `fg_read`, `fg`.`write` as `fg_write`, `fg`.`params` as `fg_params`, `f`.`id` as `f_id`, `f`.`group_id` as `f_group_id`, `f`.`title` as `f_title`, `f`.`help` as `f_help`, `f`.`state` as `f_state`, `f`.`required` as `f_required`, `f`.`type` as `f_type`, `f`.`params` as `f_params`, `f`.`created` as `f_created`, `f`.`options` as `f_options`, `fv`.`id` as `fv_id`, `fv`.`field_id` as `fv_field_id`, `fv`.`post_id` as `fv_post_id`, `fv`.`value` as `fv_value` from `p3sae_easyblog_category_fields_groups` as a inner join `p3sae_easyblog_post_category` as p on `a`.`category_id` = `p`.`category_id` inner join `p3sae_easyblog_fields_groups` as fg on `a`.`group_id` = `fg`.`id` inner join `p3sae_easyblog_fields` as f on `fg`.`id` = `f`.`group_id` left join `p3sae_easyblog_fields_values` as fv on `fv`.`field_id` = `f`.`id` and `fv`.`post_id` = `p`.`post_id`
1 × select a.* from `p3sae_easyblog_revisions` as a
1 × select u.*, e.`id` as `eb_id`, e.`nickname`, e.`avatar`, e.`description`, e.`url`, e.`params` as `eb_params`, e.`published` as `eb_published`, e.`title` as `eb_title`, e.`biography`, e.`permalink`, e.`custom_css` from `p3sae_users` as u left join `p3sae_easyblog_users` as e ON u.`id` = e.`id`
1 × SELECT * FROM `p3sae_users`
1 × SELECT `g`.`id`,`g`.`title` FROM `p3sae_usergroups` AS g INNER JOIN `p3sae_user_usergroup_map` AS m ON m.group_id = g.id
1 × SELECT COUNT(1) FROM `p3sae_easyblog_comment`
1 × SELECT `key`,`value` FROM `p3sae_easyblog_post_assets`
1 × SELECT `id` FROM `p3sae_menu`
1 × select `id` FROM `p3sae_easyblog_adsense`
1 × SELECT * FROM p3sae_easyblog_adsense
1 × SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid FROM p3sae_modules AS m LEFT JOIN p3sae_modules_menu AS mm ON mm.moduleid = m.id LEFT JOIN p3sae_extensions AS e ON e.element = m.module AND e.client_id = m.client_id
1 × SELECT SQL_CALC_FOUND_ROWS a.`id` AS key1, a.*, ifnull(f.`id`, 0) as `featured` FROM `p3sae_easyblog_post` AS a LEFT JOIN `p3sae_easyblog_featured` AS f ON a.`id` = f.`content_id` AND f.`type` = 'post'
1 × select a.*, b.`post_id` from `p3sae_easyblog_tag` as a inner join `p3sae_easyblog_post_tag` as b on a.`id` = b.`tag_id`
1 × SELECT a.* FROM `p3sae_easyblog_fields` AS a INNER JOIN `p3sae_easyblog_category_fields_groups` AS b ON a.`group_id`= b.`group_id`
1 × SELECT `group_id` FROM `p3sae_user_usergroup_map`
1 × SELECT COUNT(1) FROM (SELECT a.*, (count(b.id) - 1) AS `depth` FROM `p3sae_easyblog_comment` AS a INNER JOIN `p3sae_easyblog_comment` AS b LEFT JOIN `p3sae_users` AS c ON a.`created_by` = c.`id`
1 × SELECT `group_id` FROM `p3sae_easyblog_category_fields_groups`
1 × SELECT COUNT(1) as `voted`, `uid` FROM `p3sae_easyblog_ratings`
1 × SELECT `source`,`keepurlparams` FROM `p3sae_admintools_redirects`
1 × SELECT * FROM `p3sae_admintools_ipautoban`
1 × SELECT m.id, m.menutype, m.title, m.alias, m.note, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component FROM p3sae_menu AS m LEFT JOIN p3sae_extensions AS e ON m.component_id = e.extension_id
1 × SELECT * FROM p3sae_easyblog_configs
1 × SELECT * FROM `p3sae_easyblog_acl`
1 × SELECT `value` FROM `p3sae_admintools_storage`
1 × SELECT `query` FROM `p3sae_admintools_wafexceptions`
1 × SELECT `session_id` FROM `p3sae_session`
1 × SELECT b.id FROM p3sae_usergroups AS a LEFT JOIN p3sae_usergroups AS b ON b.lft <= a.lft AND b.rgt >= a.rgt
1 × SELECT id, rules FROM `p3sae_viewlevels
1 × SELECT folder AS type, element AS name, params FROM p3sae_extensions
1 × SELECT * FROM p3sae_languages
1 × SELECT id, home, template, s.params FROM p3sae_template_styles as s LEFT JOIN p3sae_extensions as e ON e.element=s.template AND e.type='template' AND e.client_id=s.client_id
1 × SELECT `data` FROM `p3sae_session`
1 × SELECT b.rules FROM p3sae_assets AS a LEFT JOIN p3sae_assets AS b ON b.lft <= a.lft AND b.rgt >= a.rgt
1 × SELECT AVG(`value`) AS `ratings` ,COUNT(1) AS `total` ,`uid` FROM `p3sae_easyblog_ratings` AS a
1 × SELECT a.* FROM `p3sae_easyblog_comment` AS a
1 × SELECT a.`post_id`, COUNT(1) AS `count` FROM `p3sae_easyblog_comment` AS a
1 × SELECT a.rules FROM p3sae_assets AS a
1 × SELECT * FROM `p3sae_menu`
1 × SELECT `id` FROM `p3sae_easyblog_mailq`
1 × SELECT * FROM `p3sae_easyblog_post`
1 × SELECT id, created_by FROM`p3sae_easyblog_post`
1 × SELECT * FROM `p3sae_easyblog_uploader_tmp`
1 × select a.*, b.`post_id`, b.`primary` from `p3sae_easyblog_category` as a inner join `p3sae_easyblog_post_category` as b on a.`id` = b.`category_id`

OTHER Tables:

1 × UPDATE p3sae_easyblog_post SET `hits` = (`hits` + 1)
1 × UPDATE `p3sae_session` SET `data` = 'joomla|s:1392:\"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\";' , `time` = '1713412378'
1 × SHOW FULL COLUMNS FROM `p3sae_users
1 × SHOW FULL COLUMNS FROM `p3sae_assets
1 × DELETE FROM `p3sae_easyblog_mailq`
1 × delete a, b from `p3sae_easyblog_post` as a inner join `p3sae_easyblog_revisions` as b on a.`id` = b.`post_id`
1 × INSERT INTO `p3sae_session` (`session_id`, `client_id`, `time`) VALUES ('37a27c8b9a01eafb18eeaa412c9f061e', 0, '1713412378'

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169 Queries Logged

65 Query Types Logged, Sorted by Occurrences.

SELECT Tables:

OTHER Tables: