How much has your business invested in its communications technologies? If your business is like many others, it relies heavily on the functionality of its organization’s communications platforms. You might have a VoIP system filled with features, but are you taking full advantage of them? Here are three ways you can get the most out of your VoIP solution.
Keep Track of Your Usage
There’s always the possibility that your organization’s VoIP solution will get hacked. It’s safe to say that the majority of attacks you’ll run into that target your VoIP system will be ATO attacks, which basically work by pumping traffic into the phone system. This ultimately affects how much money you’re spending on your solution, as the hackers can use the phone system at will and make you foot the bill. To keep this from happening, you should keep track of your business’s VoIP usage to make sure that nothing out of the ordinary is happening behind your back. Furthermore, you should have a good, long conversation with your VoIP provider to see what they can do to keep your system secure from threats.
Implement Powerful Authentication Procedures
Security is incredibly important, especially in regard to access control. You need to make sure that only your employees are accessing your hosted VoIP system. One of the best ways you can do this is by implementing a two-factor authentication solution, or more specifically, an identity management system. By making it more difficult for people to log into your VoIP system, you can effectively keep those who aren’t supposed to have access out of it. However you decide to secure your VoIP system, you’ll need to make sure that you do the same for all outlets of access, including mobile applications, desktop apps, physical phones, or virtual solutions. This makes sure that your phone system is accessible wherever your employees are.
Take Advantage of Private VLANs
With a private VLAN, also known as a virtual local area network, your business’s IT can control your hosted VoIP system. This means that there is only one point of access and uplink for a device that’s communicating with your network or server. Once you’ve managed to single out each device, you can group them together even if they are not on same network switch. Setting up a VLAN allows for even more security, something that you can never get enough of.
Hosted VoIP is fantastic for businesses that plan on growing, but only if you’re capable of taking full advantage of the many benefits that they can provide. After all, you’re paying for the service, so you'll want to make sure that you're getting the most of it. If you want to improve the way that your business communicates, Infradapt can work with you to assess ways in which you can maximize the value you get from your technology solutions. To learn more, reach out to us at 800.394.2301.
