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Delivering Value Through Managed IT Services

Delivering Value Through Managed IT Services

IT management is something that is tricky for many organizations--particularly small businesses that have limited budgets and workforces. Does your business have adequate access to IT solutions that make your life easier? Traditionally, the break-fix method of IT support has cost businesses like yours a lot of money. That’s why the proactive Managed IT service method is exactly what many businesses are looking for.


With options ranging from comprehensive remote monitoring and management, to backup and recovery, to vendor management, managed IT services provide much more than just computer repair. In fact, if IT services are leveraged properly, your technology won’t need much repair.

What would you do if your business were to be suddenly hit by a major disaster scenario? Work stops and the resulting downtime caused by the disaster could become a major (and costly) issue. Consider the likely scenario with a break-fix IT provider. You call the issue in and, when they have the availability, a technician is dispatched to help you with your problems. This could take hours--especially factoring in the time spent traveling for on-site work. When you add in all of the expenses associated with this, your technology becomes what’s essentially a time bomb. It could go off at any second, and explode your technology support budget.

Managed IT can remedy this technology issue easily enough by providing access to affordable and preventative solutions that are designed to keep issues from escalating and spiraling out of control. Think of managed IT services as a way to implement all of the greatest solutions on the market without breaking your budget--services that you may have had your eye on for a while, but could never afford, like data backup and disaster recovery, network security, and remote maintenance/management. Infradapt can help your business take advantage of an unprecedented level of convenience with your technology management.

We mentioned affordability, and we mean--traditional break-fix IT costs organizations much more than managed IT. Smaller and more affordable monthly payments make for an easier hit on the wallet, and since you’re not investing large sums into upfront costs, you can invest in long-term fixes that keep you from spending large sums in the future. It’s just one way that managed IT can help businesses just like yours improve operations.

Do you find yourself managing technology more often than running your business? Managed IT can help. To learn more, reach out to us at 800.394.2301.

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Managing Your Business’ Communications

Managing Your Business’ Communications

With business communications, there is no room for complications that could work to completely derail your organization. Do you know the best way to take full advantage of your business’ communication solutions, and which technologies can help you facilitate this level of productivity? This month we take at some of the most utilized business communications tools and ways to leverage them properly.


Mobile Devices
How many of your employees bring a smartphone or a tablet into the workplace? What about laptops? There is this mindset in the business world that mobility is equal to more productivity, but this isn’t necessarily the case. While you can certainly get more done in the workday, this mobility also comes with security issues that make networking much more complex. Naturally, the more devices accessing a network, the more access points for potential threats to slip past your defenses.

What your business needs is a Bring Your Own Device policy (BYOD) that encompasses any employee-owned devices used on your organization’s network. The ideal BYOD policy will maximize security while retaining the employees’ ability to be productive. The ideal policy will allow for blacklisting and whitelisting apps, user-based access to critical data, and the option to remotely wipe lost or stolen devices clean of company data.

Telephone Systems
Does your organization have a set and uniform telephone solution? This is something that is important for any professional business entity. You don’t want your employees to use their personal telephone numbers to conduct company communications. You could potentially lose contacts and give false contact information to co-workers or employees, which is why you need a centralized telephone system with a directory of all available contacts and phone numbers.

Hosted VoIP is the system that you need to ensure your company has a centralized phone system. Voice over Internet Protocol takes advantage of cloud-based applications that can be accessed easily through an Internet connection. Since all you need is a desktop (or mobile) app and an Internet connection, it’s a much more flexible service that costs less than traditional phone systems and on-premises PBX interfaces.

Email
Email management is a critical part of managing a business--especially since correspondence is something that’s required for any business, big or small, regardless of industry. You run into many of the same problems with email as you do with phone communication. You want to have a centralized email system put into place so that you don’t have your employees using their own personal email addresses for correspondence. This can lead to frustrating miscommunication and mishandling of important information.

Infradapt can help your business implement a hosted email solution that’s perfect for your business’s needs. We can even help you make sure that your team knows all of the ins and outs of using their company email addresses properly. To learn more, reach out to us at 800.394.2301.

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We Check in on the Internet of Things

We Check in on the Internet of Things

So many devices have entered the workplace that it’s mind-boggling to think about how they will affect operations and security. However, it’s crucial to know how this will affect your business in the future. These connected “Internet of Things” devices could have a major impact on how you run your business in 2018, so take a moment to see what the experts at HAX Hardware Trends have to say about it:


Consumer Devices Are Changing
The technology industry is incredibly competitive. Every hardware producer is trying to one-up the competition, and the data collected by Internet of Things devices is being used to spearhead these innovations. Older technologies are going to be reinvented and reimagined to keep themselves from going stale in the near future. Take, for example, the smart home and smart technology in general. In order to keep up with competition, companies will start manufacturing smart devices in order to differentiate their products from others. While the technology of connected devices offers dynamic new uses for traditional products, the infrastructure to connect them all together may truly take off in the upcoming year.

Health Technology is Making Strides
The progress in health technology is described by Forbes as P4 Medicine, which stands for predictive, preventive, personalized, and participatory. These new IoT devices will be able to predict future health conditions, diagnose issues, and proactively treat them before they cause major health crises. Think of it like monitoring your network for potential hardware failure before it happens. In the near future, the data provided by the body could potentially allow for new discoveries that completely change the way that certain conditions are treated.

Enterprise and Industry Use Will Grow Faster
Although small business use of the Internet of Things will undoubtedly grow, the enterprise and specific industries will stand to grow the most as a result of its implementation. For example, some of the major industries, such as infrastructure, logistics, agriculture, and retail all value data immensely. By taking advantage of IoT technology, processes can be simplified to create more economic and efficient workflows. Even automated technology has a place in these industries, with robots already performing maintenance on various machinery and sensors.

How do you foresee the Internet of Things affecting your business’s growth in the future? Don’t take a chance with your technology assets now or in the future--reach out to Infradapt today.

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Three of the Most Pressing Variables to Keep Your Network Secure in 2018

Three of the Most Pressing Variables to Keep Your Network Secure in 2018

Maintaining network security for a small business has been known to be a major challenge, but not for a lack of effort. Due to the unique budget restraints and workforce troubles that are associated with a smaller organization, security is known to suffer considerably for a number of reasons. On top of worrying about network security maintenance, you need to worry about the many threats that continue to evolve with each and every passing day. How will you keep your business assets secure in 2018?


The following comes from the Information Security Forum, a nonprofit that takes an analytical approach to the various network security risks in an annual report called Threat Horizon. By taking a deep dive into the various cyber threats to your organization, you can better prepare your company for the future. Here are three of the biggest threats to your business’s network security in 2018.

The More Technology, the More Risk
It’s only natural that the more technology your business implements, the more trouble you will have with maintaining security. The problem with this is that your business relies on technology in at least some capacity, and the more you have, the more dependent you are on it. In a world filled with connected technology, there are even more threats that your organization needs to consider in 2018.

Take, for example, the Internet of Things and Bring Your Own Device. These trends and developments add more devices than ever before to your business’ network. The Internet of Things includes any connected devices that might not normally be connected to the Internet, including smart appliances. This gives your organization more potential outlets for attacks from external threats, and companies that collect information could potentially sell it to gain a profit off of your device usage (depending on terms and conditions). Furthermore, your employees bringing their own devices to the workplace adds even more access points that hackers can take advantage of. Without proper security practices, and a dedicated training platform you can’t hope to protect your business in 2018. You need to implement a BYOD policy now before your employees accidentally expose sensitive information through their smart devices.

Protection Can Be Compromised
While security may not have been a major priority for board members or business executives in the past, in light of the massive data breaches that happen on a regular basis, more and more decision makers are moving security to the top of the priority list. Unfortunately, these are also the same people who want to see immediate results--something that any major implementation may take time to yield. When such an important initiative is rushed into producing results, these results can be skewed and potentially cause the organization to do the exact opposite of what they should do.

While vulnerabilities are discovered regularly by security researchers, it’s becoming a regular event that they are held back from going public with the findings by legal teams. Even though these findings would improve security, legal action is often threatened against the researching party. Despite a cooperative effort being in the best interests of consumers, the ISF believes that this trend will only increase over the next two years, leaving consumers with software products filled to the brim with vulnerabilities that could have been resolved otherwise. A more lucrative and beneficial route would be to offer financial compensation (like Google’s Project Zero initiative) to those who can successfully discover threats and vulnerabilities in software solutions.

Governments Are Taking Notice of Security Issues
New technologies generally attract the attention of any authority figures in the world, including police organizations and governments. Governments will see new technologies and services, wondering how they will need to get involved with companies that handle sensitive information, or against those that make threats to the security of the worldwide environment (think cyber terrorism). The ISF believes that in the next two years, governments will use these new developments as reason to introduce new legislation allowing for more intervention in technological advances.

In particular, the ISF sees a future where governments will understand the technology more than they will understand the political or social implications of it. This leads to government policies and legislation being implemented in a shoddy manner that may not necessarily be the best solution to the problems at hand. For example, take a look at companies that rely on the cloud. Data regulations and policies can be implemented, but if they aren’t enough to secure the data, what’s the point of the legislation in the first place?

Regarding cyber criminals, consider the fact that most of them don’t target companies or information housed in their home countries. This leads to jurisdictional complications and a lack of cooperation between agencies responsible for administering punishment to these criminals. Criminals know that this is the case, so if you want to make sure that they have the minimum effect on your business’ data infrastructure, start with preventative solutions that make it so you don’t have to pursue them past your country’s border, as there is no consistency with multi-national policing to fall back on.

In order to ensure that your business can survive in the cutthroat future where the latest security threats can punch holes in your organization’s defenses, you have to take preventative measures now before it’s too late. Infradapt can equip your business with the proper security tools necessary to secure your organization’s future. To learn more, reach out to us at 800.394.2301.

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Is Work Invading Your Home Life?

Is Work Invading Your Home Life?

It’s difficult to tell where the line should be drawn between your home life and your work life--especially around the holidays. Mobile technology has made this more challenging than ever before, so much so that it is out of character for a business professional to be disconnected from the office for too long. How can you find that precious balance between work and life and cling to it, even during the holiday season?

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Be Wary of Identity Theft this Holiday Season

Be Wary of Identity Theft this Holiday Season

The holiday season is a prime opportunity for hackers to steal considerable amounts of money and credentials from unwary shoppers, both online and in-store. When a lot of customers spend so much money, it’s inevitable that some of these credentials will be stolen by hackers seeking to snatch a credit card number or personal data. How can you protect yourself from a threat that’s not necessarily handled directly by you?

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Cloud-Based Backup and Recovery Works

Cloud-Based Backup and Recovery Works

The cloud is one of the best modern technologies that a business can use to its advantage, but nowhere is it as important as it is for data backup and disaster recovery. How does your business ensure that its data remains redundant and secure from situations outside of your control? We know of one way that you can take back control of your business’s future, and that’s with a cloud-based backup and disaster recovery solution, also known as BDR.

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How to Keep Your Staff from Shopping from the Office

How to Keep Your Staff from Shopping from the Office

Since eCommerce has experienced a surge in popularity, your employees might be tempted to get their holiday shopping out of the way as soon as possible by doing a little bit of browsing during your hours of operation. Depending on your business’s policies regarding personal Internet usage during office hours, you may need to take action against those who abuse the privilege.


Here are some numbers surrounding online shopping at work:

  • 53 percent of employees are using time at work to shop online, an increase from last year.
  • 49 percent of employees use their personal smart phones or tablets to shop at work, an increase from 42 percent last year.

To help you limit the use of excessive online shopping during work hours, here are some tips to consider:

  • Implement Internet and email usage policies that clearly dictate how you, as the employer, expect your employees to use these services during their personal time at work. Better yet, reinforce these practices by following through on enforcement when necessary.
  • Train your managers and supervisors about the telltale signs of Internet abuse, and educate them on the expectations and policies that are put into place in your organization.
  • Give your employees “me time” during the day so that they can get the personal usage of the Internet out of the way so that it doesn’t affect their ability to work. Be sure to mention that those who don’t comply with these rules will lose the privilege completely.
  • A more aggressive approach to online content management comes in the form of a web content filter. A web filter can provide the tools needed to keep your team off of time-wasting websites and it can improve productivity as a whole. You can even set specific permissions by the user so that the problem employee doesn’t ruin the privilege for all.

We know that not all companies are the same, so we can work with you to ensure that your business’s Internet permissions policy works specifically for your needs. To learn more, reach out to us at 800.394.2301.

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